Advantages and limits of "kindness" in management 🧐
Imagine: being "kind" at all costs, i.e. preventing any search for responsibility so as not to offend the sensibilities of the person who has done his or her job badly.
However, the pressure increases on employees who are in direct contact with reality (customer complaints, orders not received, etc.).
In a Manichean world, those who point out malfunctions are immediately stigmatized as "not nice" and ostracized. To the point where there is a risk of disengagement, or even burn-out ... 🥺
▶ So, why being "nice" has its limits:
> Showing kindness: a form of contempt?
It can be a way of saying that the person doesn't matter to us, that deep down we don't respect their point of view or their work, and/or that mediocrity doesn't affect us to the point that we need criticism.
On the contrary, criticism is a mark of respect: paying attention to things, how they work, what they produce, how we feel. To mention what is imperfect is also to respect and make constructive remarks.
> The kindness displayed damages the collective
When criticism is difficult or impossible, the collective sinks into lies and hypocrisy.
Constructive criticism is a peaceful way to regulate the collective to allow it to persevere in its being and to progress. With the absence of criticism, the possibilities of improvement disappear. And as long as we apply the Toltec agreements, everything is fine. #speechimpeccable #don'ttakeanything personally
🔍 How do you do it?
Agree on how to live together despite our disagreements.
The goal being constructive debate allowing for compromise.
So it's not about being nice, because that is avoiding it, but about being honestly committed to it. Perhaps that is what true kindness is, being true and listening.